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Overview

These terms tell you the rules and conditions for using our website www.klwnutrition.com

This website is operated by KLW Nutrition whose registered office is Digital Mansion, The Mansion House, Pickwick Road, Corsham SN13 9BL. The terms “we”, “us” and “our” refer to KLW Nutrition. By visiting our site and/or purchasing something from us, agree to be bound by the following terms and conditions (“Terms and Conditions”). These Terms and Conditions apply to all users of the site. Please read these Terms and Conditions before accessing or using our website.

By using our site you accept these Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. We recommend that you print a copy of these Terms and Conditions for future reference. You can review the most current version of the Terms and Conditions at any time on this page. It is your responsibility to check this page periodically for changes. If you do not agree to every of these Terms and Conditions, you must not use our site.

The KLW Nutrition store is hosted by Wix who provides us with the online e-commerce platform that allows us to sell our products and services to you

Products

We reserve the right to refuse service to anyone for any reason at any time. You must understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We reserve the right to refuse any order you place with us. You agree to provide accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Changes to our site

We may make changes to our site and update and amend our site from time to time to reflect changes to our products, our customers’ needs and our business priorities. We do not guarantee that our site will always be available. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

Changes to our product prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Third-party websites

We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Linking to our website

You may link to our home page or product pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms and Conditions. We are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, affiliates, agents or subcontractors and for fraud or fraudulent misrepresentation.

We are not responsible for business losses. If you use the products for any business, commercial or resale purpose, we have no liability to you for any loss of business, loss of revenue, loss of profit, business interruption, loss of business opportunity or reputation, loss of anticipated savings, or any consequential loss or damage.

Information content

The content on our site is provided for general information only. It is not intended to provide advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We endeavour to regularly update the information on our site, although we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. We do not represent that content available on or through our website is appropriate for use or available in locations outside of the United Kingdom.


Other terms that may apply

See our privacy policy.

How we may use your personal information

We shall only use your personal information as defined in our Privacy Policy. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

Governing Law

If you are a consumer, please note that these Terms and Conditions, their subject matter and their formation, are governed by and construed in accordance with the laws of England and Wales.

Change to Terms and Conditions

We may make changes to these Terms and Conditions. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in May 2023. You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact information

Queries about the Terms and Conditions should be emailed to info@katelwaters.com

PRIVACY POLICY

This privacy policy applies between you, the User of this Website, and KLW Nutrition, the owner and provider of this Website. KLW Nutrition takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.klwnutrition.com.

Please read this privacy policy carefully.

Definitions and interpretation

• In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to KLW Nutrition via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR	the UK General Data Protection Regulation;
KLW Nutrition, we or us	KLW Nutrition of Digital Mansion, Pickwick Road, Wiltshire, SN13 9BL;
User or you	any third party that accesses the Website and is not either (i) employed by KLW Nutrition and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to KLW Nutrition and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.klwnutrition.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

• In this privacy policy, unless the context requires a different interpretation:

  the singular includes the plural and vice versa;

  references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  a reference to a person includes firms, companies, government entities, trusts and partnerships;

  "including" is understood to mean "including without limitation";

  reference to any statutory provision includes any modification or amendment of it;

  the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

• This privacy policy applies only to the actions of KLW Nutrition and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
• For purposes of the applicable Data Protection Laws, KLW Nutrition is the "data controller". This means that KLW Nutrition determines the purposes for which, and the manner in which, your Data is processed.

Data collected

• We may collect the following Data, which includes personal Data, from you:

  name;

  contact Information such as email addresses and telephone numbers;

  financial information such as credit / debit card numbers;

  IP address (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

• We collect Data in the following ways:

  data is given to us by you; and

  data is collected automatically.

Data that is given to us by you

• KLW Nutrition will collect your Data in a number of ways, for example:

  when you contact us through the Website, by telephone, post, e-mail or through any other means;

  when you register with us and set up an account to receive our products/services;

  when you make payments to us, through this Website or otherwise;

  when you elect to receive marketing communications from us;

  when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

• To the extent that you access the Website, we will collect your Data automatically, for example:

  we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

• Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  internal record keeping;

in each case, in accordance with this privacy policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
• When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

• We may share your Data with the following groups of people for the following reasons:

  third party payment providers who process payments made over the Website - To enable third party payment providers to process user payments and refunds;

in each case, in accordance with this privacy policy.

Keeping Data secure

• We will use technical and organisational measures to safeguard your Data, for example:

  access to your account is controlled by a password and a user name that is unique to you.

  we store your Data on secure servers.

  payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@katelwaters.com.
• If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

• Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
• Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

• You have the following rights in relation to your Data:

  Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

  Right to erase - the right to request that we delete or remove your Data from our systems.

  Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

  Right to data portability - the right to request that we move, copy or transfer your Data.

  Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

• To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@katelwaters.com.
• If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
• It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

• This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

• KLW Nutrition may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of KLW Nutrition. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
• We may also disclose Data to a prospective purchaser of our business or any part of it.
• In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

• KLW Nutrition reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
  
  You may contact KLW Nutrition by email at info@katelwaters.com